Comments and Complaints
Making a comment or complaint.
The East Preston Clinic is a privately owned and run clinic. We provide consulting rooms where patients can meet their surgeon to discuss their treatment. Our aim is to provide the best service possible at all times, however we understand that it is not we think that counts. The most important thing is what you think. Modern surgery is complicated, when things go well the outcome can be, and often is, life changing, however things can and do go wrong. When this happens it is important that you let us know as soon as possible. We will always do our very best to ensure that you receive the best treatment and solve problems if they occur.
If you have any positive comments that you would like to make or a complaint about your treatment please let us know as soon as possible. You can download a leaflet here which will help or you can go directly to a web based survey here.